Coming in spring 2024

HawaiiUSA is set to open a new location and banking concept in Kakaako in spring 2024.

Called the Kakaako Financial Center, the new concept is a cashless branch featuring the use of Interactive Teller Machines (ITM) to handle normal banking transactions including deposits, using touch screens and offering a virtual version of the in-person banking experience. The Kakaako Financial Center will be located behind Whole Foods in a new space in ʻAʻaliʻi Shops at 987 Queen Street.
 
High-touch service
Highly interactive and technology-driven, the Kakaako Financial Center is also extremely relationship-focused with valuable consultative staff present daily to focus on member consultations, financial counseling, and other high-touch services such as new account openings and loan processing. Chat with us to experience all the rewards of your membership.
 
Our shared Kakaako
“We are excited to open our newest location and most unique branch to date in the vibrant and ever-growing Kakaako community. We're grateful to be the first and only credit union in the Ward/Kakaako neighborhood in the foreseeable future and look forward to continuing our commitment to serving existing members, supporting small business growth, and cultivating new community initiatives in Kakaako, with this innovative branch design and service model.”

GREG YOUNG
President and CEO of HawaiiUSA

Frequently asked questions

You’re in control of your banking. You can perform all your banking transactions electronically using our touch screen Interactive Teller Machines (ITMs), similar to the ATMs you’re used to, but with more services. This approach enhances security and efficiency for your banking experience. Think of it like a virtual version of our traditional in-person banking experience.

Absolutely! Our dedicated staff will be available on-site to assist you with any questions or concerns you might have while using the ITMs. They are there to ensure you feel comfortable and confident with the technology.

Yes, we understand the importance of personalized service. The Kakaako Financial Center is not just about technology; it's also about building relationships. Our staff is present daily to provide face-to-face consultations, financial counseling, and other high-touch services, ensuring you receive the attention and support you require.

No, your existing account details and services remain unchanged. You can continue to access your accounts and services as usual at any of our other branches and Digital Banking.