Our fraud alerts keep you updated on recent banking scams. 
 


Stay vigilant to protect your HawaiiUSA Federal Credit Union accounts

Here's where you can find the most recent information about financial scams. Please contact us with any questions.

Examples of fraudulent scams:

Do not click links, respond, or provide account or personal information if you did not initiate contact through a trusted HawaiiUSA phone number (808) 534.4300, (800) 379.1300, or live chat on our website. HawaiiUSA never asks for your PIN, username, password, or one-time security code.

If you receive a suspicious call, text, or email, do not respond. Instead contact us using a trusted method.

Have you received a call, text, or email from someone claiming to be from HawaiiUSA, but you weren't quite sure if it's really us, not a scammer?

Do not click links, respond, or ever give sensitive information such as your account number, debit/credit card, transaction or personal information if you did not initiate the contact through a trusted HawaiiUSA phone number (808) 534.4300, (800) 379.1300, or live chat on our website. HawaiiUSA NEVER asks for your PIN, username or password, or one-time security code. We don't request your debit card information or ask you to make withdrawals from your account in order to protect your funds.

If you receive a suspicious call, text, or email, contact us using a trusted method instead. If it's really a HawaiiUSA representative, they will not be upset. If the person tries to pressure or threaten you, hang up immediately.

Here are a few examples of text scams:

  • Scammer poses as HawaiiUSA, sending an SMS text message with a link that leads to a fake website. Do not click the link, reply, or provide sensitive information.
  • Scammer poses as HawaiiUSA or a fraud department, sending an SMS text message to validate a purchase/transaction with Yes or No. When user replies, the scammer calls via phone to ask for sensitive account info. Do not respond, and do not provide sensitive information such as full card number, digital banking login credentials, or security code.

Beware of emails or texts from Amazon or any other retailer regarding orders you didn't place. Scammers use phishing to trick you into clicking on links that will infect your device with malware, or con you into giving up your account information. Remember, they rely on fear and curiosity to try to make you act without thinking.

If you receive an unexpected email or text, resist the temptation to open it. Always go straight to the retailer's trusted site, and/or check your credit card or bank account transactions. If there is a fraudulent transaction, as long as you report it right away you can dispute charges you didn't make.

You may be familiar with the idea of a refund scam if you've sold goods online before. In this setup, someone typically "overpays" you for an item and claims that it was an accident. When you send them the extra money back to correct the "error," they cancel the original payment and thus steal your money.

A sweetheart scam occurs when a victim is romanced though online dating sites or social media networks, then manipulated into sending funds to fraudsters or giving them account access.

Scams targeting jobseekers are increasing. Now it is even easier for scammers to target people who are looking for work, using newer tools such as phony websites, unsolicited emails, robocalls and cold calls using faked origin phone numbers, remote interviews using tools such as Skype, social media, instant messenger services, Internet pop-up ads, and more.

Access additional security information anytime

You'll find it in our Security Center and library of Security Articles.

 

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