Fraud Alerts

Examples of fraudulent scams:

Do not click links, respond, or provide account or personal information if you did not initiate contact through a trusted HawaiiUSA phone number (808) 534.4300, (800) 379.1300, or live chat on our website. HawaiiUSA may text, email, or call members if we detect suspicious activity, but we will never ask for your PIN, username, password, or one-time security code.

If you receive a suspicious call, text, or email, do not respond. Instead contact us using a trusted method.

Here is an example of a scam text:

Have you received a call, text, or email from someone claiming to be from HawaiiUSA, but you weren't quite sure if it's really us, not a scammer?

HawaiiUSA may text, email, or call members if we detect suspicious activity, but we will never ask for your PIN, username, password, or one-time security code.

Do not click links, respond, or ever give sensitive information such as your account number, debit/credit card, transaction or personal information if you did not initiate the contact through a trusted HawaiiUSA phone number (808) 534.4300, (800) 379.1300, or live chat on our website. We don't request your debit card information or ask you to make withdrawals from your account in order to protect your funds.

If you receive a suspicious call, text, or email, contact us using a trusted method instead. If it's really a HawaiiUSA representative, they will not be upset. If the person tries to pressure or threaten you, hang up immediately.

Cryptocurrency is a type of digital currency that exists only electronically and uses cryptography for security. Unlike traditional currencies, it operates on decentralized networks based on blockchain technology, which ensures transparency and immutability. Popular cryptocurrencies include Bitcoin and Ethereum. However, the lack of regulation makes it susceptible to various scams. Common scams include investment or business opportunity scams, where fraudsters lure victims with promises of high returns; impersonation scams, where scammers pose as trusted entities to steal funds; and blackmail or extortion scams, where victims are threatened with the release of sensitive information unless they pay in cryptocurrency.
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Beware of emails or texts from Amazon or any other retailer regarding orders you didn't place. Scammers use phishing to trick you into clicking on links that will infect your device with malware, or con you into giving up your account information. Remember, they rely on fear and curiosity to try to make you act without thinking.

If you receive an unexpected email or text, resist the temptation to open it. Always go straight to the retailer's trusted site, and/or check your credit card or bank account transactions. If there is a fraudulent transaction, as long as you report it right away you can dispute charges you didn't make.

You may be familiar with the idea of a refund scam if you've sold goods online before. In this setup, someone typically "overpays" you for an item and claims that it was an accident. When you send them the extra money back to correct the "error," they cancel the original payment and thus steal your money.
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A sweetheart scam occurs when a victim is romanced though online dating sites or social media networks, then manipulated into sending funds to fraudsters or giving them account access. Learn more