Debt protection concerns? We are here to help!

HawaiiUSA Credit Payment Protection is a voluntary payment protection product that may cancel or suspend your loan payment should you experience an unexpected, protected life event. Your purchase is optional and will not affect your application for credit or the terms of any credit agreement required to obtain a loan.

If a protected life event happens to you (and you're a protected borrower or co-borrower on the loan), HawaiiUSA Credit Payment Protection will cancel or reduce repayment of your loan debt helping to lessen your worries, and your family's worries, about paying loans during a time when your income may be reduced or lost and paying other household bills becomes challenging.

Protected events include:

  • Loss of life
  • Disability
  • Involuntary unemployment

If you wish to change your existing coverage, contact HawaiiUSA today!

If you wish to change your existing payment protection coverage to HawaiiUSA Credit Payment Protection, contact the Credit Union at (808) 534.4300 and we'll help you choose the protection package that best suits your needs.

Payment Protection claim? We are here to help!

In your time of need, our claims process is simple. If you elected payment protection on your loan, use this online claim process to file your claim.

  • Life
  • Terminal Illness
  • Accidental Dismemberment
  • Hospitalization
  • Family Medical Leave
  • Loss of life of a non-protected dependent
  • Disability
  • Involuntary Unemployment


To begin, please fill out a claim form here. If you prefer, call 800.621.6323 to begin the process and a TruStage™ claims specialist will assist you.

HawaiiUSA Credit Protection Plan is optional and will not affect your application for credit or the terms of any credit agreement required to obtain a loan. Certain eligibility requirements, conditions, and exclusions may apply. Please contact your loan representative or refer to the contract for a full explanation of the terms. You will receive the contract before you are required to pay for HawaiiUSA Credit Protection Plan. You may cancel the protection at any time. If you cancel protection within 30 days you will receive a full refund of any fee paid.

CDCL, DP-5980922.6-1125-1227 © TruStage