Own your identity with MemberPass™ Digital ID
The trusted way to verify your identity and protect your HawaiiUSA accounts against identity theft. Whenever you need help with your accounts that requires us to verify your identity, use the MemberPass smartphone app instead of showing your ID card or answering security questions. Verify securely in seconds.
✓ Contactless smartphone app
✓ Biometric authentication
✓ Free for HawaiiUSA members
Why use MemberPass?
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Protect against identity theft
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Avoid sharing sensitive information
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Remain in control of your privacy
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With fraud and identity theft on the rise, it’s more important than ever to ensure that you’re the only one accessing your accounts. Especially when you aren’t in person, how do you securely verify your identity over the phone or online?
Wherever you are, get the support you need with two-way security. We know it’s you; you know it’s us.
Get MemberPass in 2 steps
- Download the app on your smartphone
- Contact us to activate your MemberPass
Live Chat weekdays 8:30 AM - 5:30 PM HST or Saturdays 9:00 AM - 12:30 PM HST
Visit any page where you see the "Let's chat!" bubble and click to begin.
Click here to request a call or text message from us.
FAQs
How do I use MemberPass once I’m enrolled?
Use your MemberPass the next time you call, chat, or visit us instead of showing your ID card or answering security questions. Verify securely in seconds. It’s as easy as 1-2-3
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HawaiiUSA will send a push notification to your phone
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Log in to your MemberPass app
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Then just one simple tap to acknowledge it's you, and you're done
Is there a fee to enroll or use MemberPass?
No, HawaiiUSA is providing MemberPass free of charge to members.
Can MemberPass be used on both Android and iOS devices?
Yes, it will work on smartphones running the following:
Apple iOS 10.3 and above (iPhone 6 and above)
Android 6.0 and above
Where is my personal information stored?
Your MemberPass credentials are securely stored on your mobile device’s digital wallet, and only you can access it through biometrics or the PIN you set up upon enrollment.
What happens if I lose my phone?
If you lose your phone, your personal information in MemberPass remains encrypted and protected. Since it requires your biometrics to access and share your credential, anyone else who obtains your mobile device will not be able to use your MemberPass ID.
How do I delete my MemberPass?
You may delete the mobile app from your mobile device. Your personal information will be permanently removed from your device and you will no longer be able to use your MemberPass.
Can a joint member use MemberPass?
Yes, as long as you are a primary member of HawaiiUSA, you may use MemberPass to authenticate your identity and get support on accounts for which you are a joint member.If you are not a member of HawaiiUSA, however, you will not be able to use MemberPass even if you are a joint owner on a HawaiiUSA member’s account. You may still contact us to receive support; however we will use other methods of authentication (picture ID or security questions).