Conveniently make transfers between your accounts through Online or Mobile Banking.

 

Here’s how:

To create and manage transfers, go to Transfers & Pay and click TRANSFERS

Quick Transfer (Desktop Only)

1. Click on the Quick tab
2. Select an Account to Transfer From
3. Select an Account to Transfer To
4. Select amount or enter manually
5. Click Submit Transfer

One Time Transfer

6. Click on the Classic tab (Desktop) or Make a Transfer (Mobile)

Desktop:

Mobile:

7. Click on the Classic tab (Desktop) or Make a Transfer (Mobile)
8. Choose the account to transfer To
9. Enter the Amount

Future Transfer

10. Select a future date in the “Start date” field

Recurring Transfer

11. Select desired frequency

12. Enter an Ending for your recurring transfer (Never, On__, After __ Occurrences)

Optional: Enter a Transfer Memo

Submit Transfer

13. Once you filled in the desired fields for your transfer, Click Submit

To review your transfer, as well as future and/or recurring transfers, click on the Scheduled tab to see a calendar or all your transfer activity.

 

Log in to your online or mobile banking account, then follow these steps:

1. Select Transfers & Pay
2. Click Transfers
   1. Desktop: Click “Add an account to make a transfer” in the Classic tab

1. Mobile App: Click “Add Account”

 

2. Select the Internal Account option to transfer to another HawaiiUSA member

3. Enter to recipient’s last name or business name
4. Click Account under verification method

5. Select whether you are transferring to member’s Share or Loan
6. Enter member’s 4-6 digit account number
7. Enter the member’s share ID or loan ID to transfer to
8. Optional: Selecting “Save Account for Future Use” allows you to save this account in your transfers option moving forward.
9. Give the account a Nickname
10. Click Save

11. Once the Member’s account is saved, go to the Transfers
12. Select the account you wish to transfer from
13. Select the Member’s account to transfer to
14. Enter the amount you want to send
15. Enter the date you wish to submit the transfer
16. Enter the frequency for the transfer (One time, weekly, monthly, etc)
17. Optional: Add a memo to reference what the transfer was for
18. Submit Transfer

To set up an External Transfer, you must be an account holder of the External (non-HawaiiUSA) account.
Once an external transfer account is added successfully, you’ll be able to transfer in and out of the external account.

You will need the following information for your External account: Account Type (Checking or Savings), Routing Number, and Account Number.

Log in to your HawaiiUSA Digital Banking account, then follow these steps:

1. Select Transfers & Pay
2. Click Transfers
   1. Desktop: Click “Add an account to make a transfer” in the Classic tab

2. Mobile App: Click “Add Account”

2. Select the External Account option

3. Select whether your external account is a Savings or Checking

4. Enter the routing number for the External Account
5. Enter the account number
6. Confirm account number
7. Enter desired nickname for your External Account
8. Click Continue

9. Complete the Confirm Identity prompt by verifying a code through 2FA App, Text, Email, or Call
10. Once you set up the information, you will need to check your External Account for the 2 trial deposits and confirm it in Settings
    1. Go to Settings
    2. Select Accounts

3. Click “Confirm” for the pending ACH account

4. Enter the 2 trial deposits in the order it was received
5. Click Confirm

 

How to transfer to/from an External Account

1. Once the external transfer account has been setup, go to the transfers
2. Select the account you want to transfer From
3. Select the account you want to transfer To
4. Fill in the details for the transfer (Amount, Date, etc)
5. Click Send
6. Check your Transfer history tab to monitor the status of your transfer

 

IMPORTANT: External transfers may take up to 3 business days to process. Please check back to your transaction history and transfer history to verify transfer payments

Conveniently pay your HawaiiUSA Credit Card through Online Banking or the Mobile Banking App through Transfers.

Note: Options to pay from an external account or setup recurring payments are NOT available in transfers. To manage external credit card payments and/or recurring payments, click the “More Credit Card Options” link in Credit & Debit Card Controls.

Here is how to pay your Credit Card Bill with an Internal HawaiiUSA account:

Step 1: Log in to your account through Online Banking at hawaiiusafcu.com/onlinebanking or through the HawaiiUSA Mobile App

Step 2: Go to the Transfers & Pay

Step 3: Click Transfers

Step 4: Select one of your available internal accounts to pay From

Step 5: Select the Credit Card account to pay To

Step 6: Enter the amount to pay. If you are using Online Banking, we recommend going to the Classic transfers tab to view your payment options.

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Step 6: Select the date to submit the payment

Step 7: Submit Transfer

Classic Transfer to Loan

1. Select Transfer & Pay
2. Click Transfers

3. Click the Classic tab (Desktop) or Make a Transfer (Mobile App)

Desktop:

Mobile:

4. Choose the accounts you want to make a transfer to/from
5. Choose the date you want the transfer to process
6. Choose the frequency
7. Optional: Enter a memo to make note of the transfer
8. Click on Submit Transfer

Mobile Deposit is a free service for eligible accounts, available on HawaiiUSA Digital Banking through the Mobile App and Desktop.

 

Members must have a valid email on file to use Mobile Deposit.

 

How to Mobile Deposit a check through the Mobile App

 

• Endorse the back of the check with your signature and “For HawaiiUSA Mobile Deposit only” before taking a picture. The check must be payable to HawaiiUSA accountholder(s) and ALL payees must sign the back of the check. Please also note that checks payable to "CASH" are NOT eligible; please deposit at a branch or ATM.

Other important things to remember:

• The check must be payable to HawaiiUSA accountholder(s) and ALL payees must sign the back of the check.
• The check must contain a readable check number, payee name and endorsement.
• The check must contain a readable MICR line at the bottom of the check.
• The check must contain a readable character (numeric) amount of the check and legal amount of the check.
• The check must be drawn on an institution located within the United States.

 

1. Log in to the Mobile App and click “Deposit Check”.
2. Read the Notice and click on “Done” when finished.

3. Click the deposit account to open the account picker.
4. Select which account to deposit the check to.

5. Tap the "Take Photos" button or the "Front" check image to get started.

6. Read the front check instructions message and click “Continue” when done.

7. Take a picture of the front of the check and click “done” when finished. Use the following tips to ensure your check is accepted:
   • Take picture against a background with a strong contrast between the check and the surrounding area.
   • Position the camera above the check so there is no angle.
   • Move any objects that show up in the picture away from the check.
   • Make sure the check is visible, contains all four corners, is well lit, and in focus.
8. Read the back image instructions and click “Continue” when done. Double check that you include your signature and “For HawaiiUSA Mobile Deposit only” before taking a picture of the back.
9. Take a picture of the back of the check and click “Done” when finished.
10. The amount should be prefilled. If the amount was not recognized or is incorrect, manually enter the correct amount.
    • NOTE: If the amount is NOT valid for the RDC limits applied, an error message will display.

11. Optional: To add an additional check to deposit, click "Add Item".
    • IMPORTANT: Submitting multiple deposits at once will combine the transaction amount into one. If you would like to separate the transaction amounts, you must submit your checks separately.
12. If an error with the deposit is encountered, an error message will display. Tap the information (i) icon to view additional details about the error message and click the "X" to exit.
    • NOTE: You will still be able to submit with the warning message.

Example:​

13. Review the information for your mobile deposit(s) to ensure it is accurate.
14. Click "Submit" when finished.

15. Once submitted, the confirmation screen will display with the status of your mobile deposit and reference number.

16. To review the status of any mobile deposit submissions, click the Deposit History folder on the top right.

    

• Deposits are displayed in the order of the most recent to oldest submission.
• Transactions will display the following:​​
  • Status of the deposit (Accepted, Held for Review, or Declined)
  • Amount
  • Submitted Date
  • Number of items for the submissions made by the end user

• Tap a deposit to open the full details and check image(s).

• To delete a deposit, swipe the desired transaction to the left. This can only be done if the deposit is in the Held for Review status.

17. Your check may require additional review by us to ensure all images and information provided are acceptable.
18. Please review your Transaction History for deposit posting information. Once your check is posted to your account, your funds may be placed on hold and become available according to HawaiiUSA's Funds Availability Policy.
19. If your check is rejected, an email notification will be sent to you, please check your SPAM or Junk folder if you don't see it in your inbox.
20. Limits are subject to change without notice.

​

 

How to Mobile Deposit a check through Desktop or Mobile Browser (full site view)

 

Endorse your check with your signature and “For HawaiiUSA Mobile Deposit only” before taking a picture. The check must be payable to HawaiiUSA accountholder(s) and ALL payees must sign the back of the check. Please also note that U.S. Treasury checks and checks payable to "CASH" are NOT eligible; please deposit at a branch or ATM.

Other important things to remember:

• The check must be payable to HawaiiUSA accountholder(s) and ALL payees must sign the back of the check
• The check must contain a readable check number, payee name and endorsement
• The check must contain a readable MICR line at the bottom of the check
• The check must contain a readable character (numeric) amount of the check and legal amount of the check
• The check must be drawn on an institution located within the United States

1.  Select Transfer & Pay
2. Click Deposit Check

3. Click on the dropdown menu and select the account you would like to deposit the check(s)
4. Click Open

5. Click on “Add New Deposit”

6. Click on “Load”

7. Upload front and back check images from file. Please ensure that the check images:
   1. Contains all four corners and is clear
   2. Are consistent in size; check images must be greater than 2.3" (460 pixels) and less than 4.5" (900 pixels) high and greater than 5.7" (1140 pixels) and less than 9.4" (1880 pixels) long
8. After uploading the check images, click on “Save”

9. Enter the check amount into the box to the right of your check images; a green check mark will appear if the amount entered matches the amount in the check image
10. Click on “Submit”

11. A popup will appear where you can input a memo for your deposit. If the information is correct, click on “Submit”

​

12. To review the status of your check deposit, click the Folder icon to  view your deposit history

13. Your check may require additional review by us to ensure all images and information provided are acceptable.
14. Please review your Transaction History for deposit posting information. Once your check is posted to your account, your funds may be placed on hold and become available according to HawaiiUSA's Funds Availability Policy.
15. If your check is rejected, an email notification will be sent to you, please check your SPAM or Junk folder if you don't see it in your inbox.
16. Limits are subject to change without notice.

Additional Notes:

• Your check may require additional review by us to ensure all images and information provided are acceptable.
• Please review your Transaction History for deposit posting information. Once your check is posted to your account, your funds may be placed on hold and become available according to HawaiiUSA's Funds Availability Policy.
• If your check is rejected, an email notification will be sent to you, please check your SPAM or Junk folder if you don't see it in your inbox.
• Limits are subject to change without notice.