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December 26, 2023

Aloha,

We’ve always been focused on the mission here at HawaiiUSA Federal Credit Union (HawaiiUSA). And this year was pivotal in that continued belief of investing in systems and our people, especially when times are difficult. This year showed just how resilient our state is when it comes to adversity and how our organization can use our resources to help those who need it the most.

The Maui wildfires prompted us to reflect on life’s fragility. We immediately initiated action to provide relief to affected communities. HawaiiUSA created a Maui Fire Relief Fund that was used to provide food, housing, and essential services. Mahalo to all of you, our members, who donated to this fund. We far exceeded our original goal of $100,000: we received $156,074 in donations. With HawaiiUSA’s $50,000 contribution, we donated a total of $206,074 to The Maui Strong Fund, administered by the Hawai’i Community Foundation. HawaiiUSA also donated $50,000 to the HawaiĘ»i Credit Union League for relief and recovery efforts of impacted Valley Isle credit unions.

After months of extensive planning and a coincidental, but timely launch, HawaiiUSA introduced the Life Matters Collective soon after the Maui wildfires. This is an inaugural partnership showcasing both long-standing business members and valued community partners. The Collective debuted a new collaboration with Kahului-based Maui ‘Oma Coffee Roasting Company, and together we created a custom coffee blend named Imua, which means to “move forward together.” Proceeds from coffee purchases go to a selected Maui nonprofit, Imua Family Services, to help with its organizational mission of helping children in need.

We take our role as community advocates seriously and the Life Matters Collective allows us to create positive opportunities for our communities. This year, we were also fortunate to have our continued partnership with Chaminade University in hosting financial education workshops for K-12 teachers, which we completed for the second year in a row this past summer. Financial education remains a top priority for HawaiiUSA, and we look forward to sustaining our highly successful teacher stipend program and college scholarships in the new year.

As we conclude 2023, watch for some new things on the horizon to celebrate growth and innovation at HawaiiUSA. We just launched our new website with additional functionalities and a fresh design to make the website easy to navigate. Additionally, we are excited to open our newest location and most unique branch to date in the vibrant and ever-growing Kakaako community next spring. Called the Kakaako Financial Center, the new concept is a cashless branch featuring the use of Interactive Teller Machines (ITM) to handle normal banking transactions including deposits, using touch screens, and offering a virtual version of the in-person banking experience. We're grateful to be the first and only credit union in the Ward/Kakaako neighborhood in the foreseeable future and look forward to continuing our commitment to serving existing members, supporting small business growth, and cultivating new community initiatives in Kakaako, with this innovative branch design and service model.
 
This year was all about our people - staff and members. We invested in building our team from the executive level and throughout our workforce and I’m proud to say that our “Life matters” mission is why our nearly 400 employees continue to work at HawaiiUSA. That gratitude is returned through quality member services to our 131,691 members statewide and evident in how our team shows up every day to ensure our culture of financial wellness is strengthened. Thank you all for your support and we look forward to a fruitful 2024.

Greg Young
President & CEO