Keep your account active

Why did I receive a notice?

You received a notice because your account has not had recent owner-generated activity and may be reported as unclaimed property this year.

To prevent this, you simply need to complete an activity, such as logging in to Digital Banking by October 16, 2026.

How do I reactivate my account?

It’s quick and easy. Complete one of the following actions:

Option 1: Log in to Digital Banking by October 16, 2026. Most people complete this in just a few minutes.

• Enroll in Digital Banking (if you’re not already enrolled)

Option 2: Respond to your letter

• Sign and date the response portion of the letter you received and return it to the address provided.

Option 3: Contact HawaiiUSA

• Visit any HawaiiUSA branch, or
• Call our Member Solution Center on Oahu: (808) 534.4300 or Toll-free (800) 379.1300

Taking any of these actions lets us know you'd like to keep your account active and helps prevent your funds from being turned over as unclaimed property.

Getting started with Digital Banking

What you’ll need:

Your 4–6 digit member number 

Need help? How to find your member number

How to enroll:

1. Start here or download the app

2. Follow the registration steps

3. Log in once completed

Need assistance? See the steps

Already enrolled?

Simply log in to complete your activity requirement.

What happens if no action is taken?

If no action is taken by October 16, your account funds may be transferred to the State of Hawaii as unclaimed property.

Also, the Credit Union will charge a non-refundable handling fee if no action is taken by the deadline.

To recover your funds, you’ll need to:

• File a claim with the State
• Provide documentation to verify ownership

Taking a few minutes now can help you avoid this process.

• You can learn more or search the State database here: https://budget.hawaii.gov/finance/unclaimedproperty/owner-information/