Can I enter a PO Box address as a shipping or billing address?
Yes, you can store a P.O. Box in your Masterpass as a shipping or billing address. However, since some merchants can't ship to P.O. Boxes, it's best to check their policy before choosing to ship to a P.O. Box. If you wish to store a P.O. Box as a billing address but receive an error message, please contact the bank or financial institution that issued your card to see if the issue is with your billing address.
My card was declined by the merchant, what should I do?
First, you should check that you have the correct and up-to-date card information stored in your wallet. Sign in to your Masterpass account, then select View all underneath Payment Methods. If the information is incorrect, click the Edit icon next to the card that was declined, and re-enter your card information. If the card information is correct, it's best to call the bank or financial institution that issued the card to see why it was declined. There is usually a customer service number for the issuing bank right on the back of your card.
What if the merchant doesn’t accept the card I want to use to checkout?
Although we allow you to save all major cards in your wallet, some merchants may not accept all cards. If a card is not accepted, you will not be able to choose this card at checkout, and the card icon will be disabled. Retailers that offer Masterpass as a checkout option will always accept Mastercard.
Why can’t I ship to the address I want to?
Every merchant is unique, and each one has its own policy when it comes to shipping. If a merchant cannot ship to one of your saved addresses, the icon containing the address will be disabled. Please select an alternate shipping address, if possible. If not, please contact the retailer directly for further assistance.
During checkout, I’ve selected the “Masterpass” checkout button on the Merchant’s site, but now I’ve reached a new page. How do I sign in to my wallet?
After clicking or tapping the Masterpass checkout button, you will be directed to enter your password to sign in. If you have not selected “Remember Me On This Device” previously or have not checked out on that browser before, you will have to enter your email or phone number to complete the sign in.
For future checkouts (if you have cookies enabled in your browser), select the Remember Me checkbox and you will only need to enter your password to complete your purchase.
How do I sign up for Masterpass during checkout if I don’t have one already?
Click or tap the Masterpass button on the Masterpass checkout site. Enter your email address or phone number and select Sign Up, when available. You will be prompted to enter your card details and profile information to create your new Masterpass wallet and complete your purchase. You can continue to use your Masterpass to make purchases wherever you see the Masterpass button during checkout.