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Mobile Banking Security Tips

Now members can access HawaiiUSA’s Mobile Banking* 24/7 and conveniently check balances and transactions, transfer funds and pay bills right from their mobile phone. Here are a few security tips to keep your account information safe from cybercriminals where ever you go:

  • Do not leave your mobile phone or device unattended
  • Setup an auto screen lock on your device
  • Create a password or security pattern to unlock your device
  • Do not share or write down your password
  • Use a complex password for each online account you have and update your passwords periodically
  • Contact your mobile carrier immediately if your mobile phone is lost or stolen and change your Online Banking credentials
  • Do not open links or download attachments from any unknown or suspicious email sender or text message
  • Download apps from well-known and trusted app vendors
  • Remember to log off and close the app or browser when you are done with your banking session
  • Use trusted and secured sites to conduct financial transactions and make sure the web address includes “https://” that is designed to ensure a recognized level of security
  • Be cautious when using public Wi-Fi connection
  • Use a QR code scanner that checks the URL and ask you before opening the web page
  • Install a security app on your device
  • Avoid clicking the “Remember Password” option in case your device is lost or stolen, this will avoid cybercriminals from accessing your personal account information

Contact our Member Service Center at (808) 534.4300 immediately if you notice unauthorized transactions on your account.

*Mobile banking is free to all HawaiiUSA Online Banking members. An internet-enabled device is required to access the HawaiiUSA Mobile Banking App and Website. You must be enrolled in HawaiiUSA Online Banking to access mobile banking. Enrollment in HawaiiUSA Online Banking Bill Pay is required to access any bill payment services on mobile banking. Standard messaging and data usage fees apply. Please contact your carrier for details. Your mobile device must be registered through the Mobile Banking Service enrollment process.


HawaiiUSA FCU For more information, call HawaiiUSA FCU at (808) 534.4300 or toll-free (800) 379.1300, click or visit one of our branches.
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