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Frequently Asked Questions

What is the charity card program?

HawaiiUSA FCU’s Visa® Pink Platinum Credit Card’s charity program will donate a portion of each net purchase transaction to the charitable organization, identified by HawaiiUSA FCU, focused on breast cancer research, prevention and treatment.

How does the Visa Pink Platinum Credit Card work?

All cardholders with a HawaiiUSA FCU Visa Pink Platinum Credit Card are automatically enrolled in the program. For every net purchase transactions (less credits, returns, and adjustments) made with the pink credit card, HawaiiUSA will donate 0.10% to the charity (10 cents for every $100).

“Promotional Period”, from 9/1/2012 through 12/31/2012:
During our promotional period, from 9/1/12 through 12/31/12, for every net purchase transactions (less credits, returns, and adjustments) made with the pink platinum credit card, HawaiiUSA FCU will donate 0.25% to the charity (25 cents for every $100). After the promotional period, HawaiiUSA FCU will donate 0.10% of net purchases to the charity.

Where do the donations go?

HawaiiUSA FCU has identified Making Strides Against Breast Cancer® program of the American Cancer Society as the current charitable recipient. For more information, please visit www.cancer.org/stridesonline.

HawaiiUSA FCU reserves the right to change the charitable recipient or to terminate the program at any time.

How much will the charity receive in donations?

Each year will vary depending on the amount of net purchases made with the pink credit card. HawaiiUSA FCU will contribute 0.10% portion of net purchases (less returns, credits and adjustments). An annual summary of total donations derived from the pink credit card will be available by January of the following year. HawaiiUSA FCU may either post it on their website and/or provide cardholders the charity card program’s accumulative annual summary. Administrative, marketing, other operational expenses or other cost are managed by HawaiiUSA FCU and will not be deducted from the donation proceeds.

Are there any contribution limits?

Yes. HawaiiUSA FCU will donate up to $20,000 annually of total calculated net purchases made with the pink credit card. Purchases made after the annual maximum has been reached will not be donated to the charity for the remainder of the year.

Can cardholders write off the charity donations for tax purposes?

No. Cardholders are not making any direct donations to the charity. HawaiiUSA will be donating a portion of cardholders’ net purchases to the charity.

Are there any fees or expenses associated with this charity card program?

There are no other fees other than the standard fees that apply to HawaiiUSA’s existing Visa Platinum/Platinum Rewards programs.

How can I get my new Visa Pink Platinum Credit Card? (New cardholders)

If you are applying for a new consumer Visa account with HawaiiUSA, you may apply via our secured online application, visit any of our branch locations, or contact us at 808.534.4300 or toll free at 800.379.1300 to request an application to be mailed to you.

 

Existing HawaiiUSA Visa Platinum Credit Cardholders (Conversion Request):

Can I switch my existing (standard/blue) HawaiiUSA Visa Platinum Credit Card to the pink credit card?

Yes. Existing consumer credit cardholders may request to convert by completing a credit card application at any of our branch locations, or contact us at 808.534.4300 or toll free at 800.379.1300 to request an application to be mailed to you.

Will a new credit report or other supporting documents be required to switch over?

If you have an existing consumer Visa account with HawaiiUSA, no credit report or other supporting documents are required unless you are requesting to change your rate program, increase your credit limit or add/remove any cardholders from your existing credit card account. Primary and joint cardholders need to complete and sign a credit card application.

Will my joint and authorized users on my account receive the pink card too?

Yes. All joint and authorized users on the primary credit card account will receive the new pink card too. Please be sure that all users are aware before converting. Joint cardholders will need to also complete and signed the application as well.

Will I have to re-register my new pink card through your Credit Card Online secured website?

Yes, for new or existing Visa accounts receiving the new pink card, you will need to register your new card to access your account information online including enrolling in credit card eStatements, viewing your transaction history or your payment information and more!

Will my new pink card have a different card number?

Yes. You and your other cardholders on your account will receive a new card number and PIN number.

What if I have recurring bill payments that are charged to my existing credit card?

You will need to contact the billing company and provide them your new credit card information. Please be aware that it could take up to 1 or 2 cycles for the recurring bill payments to become effective on your new pink card.

Will I need to update my auto payment on my new pink card?

Yes. You will need to complete a new Authorization Agreement for Preauthorized Payments – Visa form to setup on your new card number. Please be aware that it could take up to 1 or 2 cycles for the auto payment to become effective on your new pink card.

What if I don’t want a portion of my purchases donated to the charity or don’t want the pink credit card anymore?

If you decide to not participate in the charity card program anymore, please visit one of our branches or call our Member Service Center at 808.534.4300 or toll free 1.800.379.1300 to request the standard HawaiiUSA Visa Platinum Credit Card.