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Fraud Alert

We'll keep you updated about the latest scams and fraud alerts to help you protect your identity and sensitive financial information. Awareness is the first step to avoid danger.

Fraud Alert

Here are the some of the latest threats that could impact your financial safety

As of August 29, 2017, due to the numerous card disputes, we will be placing a card block on the following states for 30 days:

  • Georgia
  • Nevada
  • Google (transactions $9.99+)
  • Apple (transactions $9.99+)

 If you are traveling to these states within this time frame, please call our Call Center at (808) 534.4300. 

Several of HawaiiUSA FCU members have been receiving a phone call with a Hawaii area code in reference to their credit card. An automated voice recording states they are trying to reach the individual and the call is in reference to their credit card or credit line. The automated voice is trying to get the individual to contact its Member Service Center or respond using their keypad. This is a scam. Should you receive a call similar to this, please end the call. HawaiiUSA will never contact its members in this way. If you ever need to verify the legitimacy of a call from HawaiiUSA, please contact our Call Center at 808.534.4300

It has been brought to our attention that an individual has received a HawaiiUSA Federal Credit Union Cashier's Check in the mail.  If you receive a HawaiiUSA Cashier's Check please use caution. Do not negotiate the check or send any money before verifying its authenticity. If you have any questions, please contact HawaiiUSA Federal Credit Union's Member Service Center at (808) 534.4300.

To learn more about how you can avoid fraud, visit our security resource: Cashier's Checks Fraud and How to Avoid It

In any case, if you receive a HawaiiUSA cashier's check, verify its authenticity before negotiating it or sending any money. Call HawaiiUSA's Member Service Center at (808) 534.4300 or email contactus@hawaiiusafcu.com.

As of December 6, 2016, Due to the numerous card disputes we will be placing a card block on the following states for 30 days:

  • Arizona
  • California
  • Florida
  • Indiana
  • Minnesota
  • Nevada
  • New York
  • Ohio
  • Texas
  • Google (transactions $9.99+)
  • Apple (transactions $9.99+)

 If you are traveling to these states within this time frame, please call our Member Service Center at (808) 534.4300. 

It has been brought to our attention that several individuals have received suspicious text messages from MasterCard that state their debit card is deactivated and provide a number to call to reactivate it. If you receive a text message, please do not call the number provided. HawaiiUSA does not send any text messages regarding your Debit MasterCard.

If you ever need to verify the authenticity of a message from HawaiiUSA, please call our Call Center at (808) 534.4300. 

Consumers have been receiving suspicious text messages claiming to come from the National Credit Union Administration (NCUA). 

The message reads: "National Credit Union Administration Alert for (recipient phone number). Contact 844-234-5445." This is not a communication from the NCUA. The agency does not seek personal information through the internet or telephone. 

If you receive one of these messages, please contact NCUA's Consumer Assistance Center at 1-800-755-1030 between 8 a.m. and 5 p.m. Eastern Time. We also recommend contacting us by email or by phone at (808) 534.4300. 

If you suspect you may have become a victim of identity theft as a result of this scam, you should immediately contact the three major credit bureaus and request fraud alert be placed on your credit report. Equifax (866-640-2272), Experian (888-397-3742), and TransUnion (855-681-3196)

It has been brought to our attention that several individuals have received suspicious text messages from MasterCard that state their debit card is locked. If you receive a text message, please do not call the number provided. HawaiiUSA does not send any text messages regarding your Debit MasterCard.

If you ever need to verify the authenticity of a message from HawaiiUSA, please call our Call Center at (808) 534.4300. 

It has been brought to our attention that an individual has received a HawaiiUSA Federal Credit Union Cashier's Check in the mail.  If you receive a HawaiiUSA Cashier's Check please use caution. Do not negotiate the check or send any money before verifying its authenticity. If you have any questions, please contact HawaiiUSA Federal Credit Union's Member Service Center at (808) 534.4300.

To learn more about how you can avoid fraud, visit our security resource: Cashier's Checks Fraud and How to Avoid It

In any case, if you receive a HawaiiUSA cashier's check, verify its authenticity before negotiating it or sending any money. Call HawaiiUSA's Member Service Center at (808) 534.4300 or email contactus@hawaiiusafcu.com.

The Maui county Department of Water Supply is warning customers about a phone scam.

Someone, posing as a water department official, has called customers and claimed there's an outstanding balance for a bill and threatened to shut off water service unless they receive payment. The person instructed customers to go to a Walmart Money Center to transfer funds for the outstanding balance.

Legitimate water bill payments are accepted on the second floor of the Kalana O Maui building in Wailuku, the Maui County Service Center at the Maui Mall, and Department of Water Supply baseyards in Lahaina, Hana, and Molokai. More information is available on the second page of water bills.

Customers receiving suspicious calls should contact the water department's Fiscal/Customer Service Office at 270-7730 and the Maui Police Department at 244-6400, or, in an emergency, 911.

On or about December 26, 2015, hackers attempted to access online accounts of the Neiman Marcus Group. Online accounts impacted by the breach are connected to several Neiman Marcus Group brands including Bergdorf Goodman, Last Call, CUSP, Horchow, and Neiman Marcus stores. On January 29, Neiman Marcus notified potentially affected online customers, an estimated 5,200 accounts. 

If you have used your debit or credit card with any of these retailers during the holidays, we highly encourage you to monitor your accounts and report any suspicious activity. 

Visit our Security Tips page to learn more about protecting your finances.