Have you received a call, text, or email from someone claiming to be from HawaiiUSA, but you weren't quite sure if it's really us, not a scammer?
Do not click links, respond, or ever give sensitive information such as your account number, debit/credit card, transaction or personal information if you did not initiate the contact through a trusted HawaiiUSA phone number (808) 534.4300, (800) 379.1300, or live chat on our website. HawaiiUSA never asks for your PIN, or password.
If you receive a suspicious call, text, or email, Contact us using a trusted method instead. If it's really a HawaiiUSA representative, they will not be upset. If the person tries to pressure or threaten you, hang up immediately.
Here are a few examples of text scams:
- Scammer poses as HawaiiUSA, sending an SMS text message with a link that leads to a fake website. Do not click the link, reply, or provide sensitive information.
- Scammer poses as HawaiiUSA, sending an SMS text message to validate a purchase/transaction with Yes or No. When user replies, the scammer calls via phone to ask for sensitive account info. Do not respond or provide sensitive information.