Have you ever received a call, text, or email from someone claiming to be from HawaiiUSA, but you weren't quite sure? How do you know if it's really us, not a scammer?
Unfortunately, unless you have MemberPass Digital ID to securely verify the connection, there's no way to know for sure if you did not initiate the contact through a trusted HawaiiUSA method. Never give your account number or personal information if you did not initiate the contact through a trusted HawaiiUSA phone number (808) 534.4300, (800) 379.1300, or live chat on our website.
If you receive a suspicious call, text, or email, DO NOT give any account or personal information. Contact us using one of the trusted methods instead. If it's really a HawaiiUSA representative, they will not be upset. If the person tries to pressure or threaten you, hang up immediately.