Here are the some of the latest threats that could impact your financial safety

Have you ever received a call, text, or email from someone claiming to be from HawaiiUSA, but you weren't quite sure? How do you know if it's really us, not a scammer?

Unfortunately, unless you have MemberPass Digital ID to securely verify the connection, there's no way to know for sure if you did not initiate the contact through a trusted HawaiiUSA method. Never give your account number or personal information if you did not initiate the contact through a trusted HawaiiUSA phone number (808) 534.4300, (800) 379.1300, or live chat on our website

If you receive a suspicious call, text, or email, DO NOT give any account or personal information. Contact us using one of the trusted methods instead. If it's really a HawaiiUSA representative, they will not be upset. If the person tries to pressure or threaten you, hang up immediately. 

Beware of emails or texts from Amazon or any other retailer regarding orders you didn't place. Scammers use phishing to trick you into clicking on links that will infect your device with malware, or con you into giving up your account information. Remember, they rely on fear and curiosity to try to make you act without thinking. 

If you receive an unexpected email or text, resist the temptation to open it. Always go straight to the retailer's trusted site, and/or check your credit card or bank account transactions. If there is a fraudulent transaction, as long as you report it right away you can dispute charges you didn't make. 

Scammers prey on people when they are most vulnerable: when they're afraid, lonely, and feeling hopeless. The COVID-19 pandemic has created many new scams. Here are some of the common ones:

  • Economic Impact Payment or tax refund scams - the IRS will never call, email, or text asking for your bank account information. If in doubt, go to the source irs.gov.
  • Vaccine or cure scams - do not respond to any offers for vaccines or treatments. Go to a trusted government or healthcare source. 
  • Work from home scams - if it seems too good to be true, it probably is. With many people unemployed or looking to earn money remotely, these scams are on the rise. 

Visit the Federal Trade Commission to learn more and protect yourself.