"Unprecedented" is a term used to describe the current COVID-19 pandemic. This crisis is truly unlike any we have experienced before. In these times of change and uncertainty, our Life matters commitment is our promise to be here for you.
As an organization, we came together to establish three major priorities to help us rise to this challenge. First, we are stewards within the community, so we need to be responsible and supportive of the entire community effort. Second, we are working hard to fulfill the financial needs of our members who depend on our help now and into the future. Our teams are empowered to protect, encourage, and educate members about innovative ways to adapt and remain in control of their financial health. Ultimately, we need to care for our workforce who help us make these priorities happen. We are grateful for the devotion from our employees and their families who play an extraordinary role in our shared effort.
Looking out for your physical health
We take the safety of our members, staff, and the community very seriously. We are doing our part to flatten the curve by implementing hygiene and sanitation measures, and practicing social distancing in our branch and office environments. While we have closed certain branches and reduced hours at others to reduce exposure, rest assured that we are innovating to maintain service levels.
Supporting your financial health
We will continue providing safe access to your money. We encourage you to use contactless methods such as Mobile Wallet and Digital Banking, so you can continue to manage your money from the comfort of your home. In addition, use ATMs at all HawaiiUSA Branches and 380+ Bank of Hawaii ATMs with no surcharge.
We understand that many of Hawaii’s households and small businesses are facing financial hardship. We are here to help. Learn more about Financial Relief Programs available to you.
We are here for you
Rest assured that HawaiiUSA is financially strong, stable, and your deposits are federally insured. For 83 years we have been guiding members through their financial journey. I am confident that together we will emerge a stronger community on the other side of this crisis.