We’ve collected some of our most frequently asked customer service and technical questions to help you resolve potential problems as quickly as possible.
Please click “Forgot Password?”, which will then prompt you to a password reset screen.
Please click “Forgot Password?”, which will then prompt you to reset your password. Once completed, you will be given the option to update/reset your “Security Questions and Password.
Online Banking requires a User ID and Password, which are created by the user at time of enrollment.
Click the "Settings" button (red gear icon) at the top right corner of your Online Banking dashboard.
From there, you'll be able to review and modify both your email address and telephone number.
When entering Share ID information on the Transfer screen, you only need to enter the numerical portion of your Share ID; please do not include the “S” or “L” associated with your account.
The account in question may be inaccessible if any warning code has been assessed to the account and of the account is not enrolled in Online Banking.
There are two possible reasons for this:
- Payments are going to an individual account, which will result in a paper check being produced
- Payee information (i.e. account number, address., etc.) is incorrect and cannot be validated
HawaiiUSA has set Eligibility Criteria in order for this serve to be made available for our members. If the member does not meet the full extent of criteria, they will be ineligible an unable to access Directed ACH capabilities.
It takes three business days to post to member’s account.
The Last Name that you provide must match with what HawaiiUSA has On File. This issue is common with Trust Account and Business Account users.
HawaiiUSA has set Eligibility Criteria in order for this serve to be made available for our members. If the member does not meet the full extent of criteria, they will be ineligible an unable to access Mobile Deposit.