Why Can’t I Transfer or Withdraw My Money?


“You have reached your monthly transfer limit.”

If you’ve seen this message before when attempting to transfer money from a Savings or Money Market Account, you may have been left wondering why or how. The answer is a Federal regulation called Regulation D (Reg D).


What types of transactions are limited by Reg D?

What transactions are exempt?

  • Telephone transfers
  • Electronic funds transfers/automatic withdrawals (EFT/ACH)
  • Online Banking transfers
  • Mobile Banking transfers
  • Overdraft protection transfers
  • Wire transfers
  • Fax transfers
  • Check or debit card transfers to a third party
  • In-person transactions at any HawaiiUSA branch
  • ATM withdrawals and transfers
  • Transfers for the purpose of loan payments to a HawaiiUSA loan


What is Reg D?

Reg D is a United States Federal Reserve Board regulation that limits the number of transfers and withdrawals that can be made from any Savings and/or Money Market Accounts through specific transaction channels. All federally-insured financial institutions must comply with this regulation. Reg D allows for up to six telephone, Online Banking (including bill payments), Mobile Banking, electronic funds transfers/automatic withdrawals (EFT/ACH), overdraft protection, checks, wires, fax, and/or debit card transfers to a third party per calendar month. Any transaction request beyond the allowable limit of six transfers or withdrawals must be rejected.


What does Reg D mean for my money?

Once you have reached your Reg D withdrawal or transfer limit, funds can no longer be electronically withdrawn or transferred. This may cause pending transfers, overdraft protection, and checks to be returned unpaid, which may result in fees.


How can I access my money after I reach my limit?

After the sixth withdrawal or transfer, the only way to access your funds will be in-person at any HawaiiUSA branch or by using an ATM.


What can I do to stay within my Reg D limits?

If you have any pre-authorized payments or electronic ACH transfers, schedule the funds to be taken out of a Checking Account. Consider using a line of credit for your overdraft protection instead of your Savings Account. And if you must make transfers from your Savings Account, consider consolidating them into larger amounts instead of multiple small transfers or utilize an ATM when available.