What is Samsung Pay?

Samsung Pay allows you to pay for your purchases with your Galaxy device by holding your phone near a payment terminal. 

Which Samsung Galaxy devices can I use with Samsung Pay?

Supported Carriers:

  • AT&T
  • Cricket
  • metroPCS
  • Sprint
  • T-Mobile
  • Verizon
  • U.S. Cellular

Supported Devices:

  • Galaxy S7 or later
  • Galaxy Note 5 or later

Samsung Simulator 

Which HawaiiUSA debit card can I use with Samsung Pay?

You can use all HawaiiUSA consumer debit cards, as well as our business debit cards.

How do I make a payment?

You can quickly open Samsung Pay from the Home Screen, Apps menu, or lock screen, even if the display is dark or off.

Note: If the connection is unsuccessful or too much time has elapsed, touch to retry. You will not be required to verify your identity.

  1. Swipe from the bottom of the screen to the top to access your payment cards.
  2. If necessary, swipe to the left or right to access the desired card.
  3. Place your finger on the HOME key to verify identity. If you are using your Samsung Pay PIN, touch PIN and enter your four-digit code.
  4. Place the back of your device against the card or NFC reader on the payment terminal.
  5. If necessary, complete the transaction on the payment terminal. For example, if you are using a debit card, you are still required to enter your Personal Identification Number (PIN). Some merchants/terminals may prompt you to verify the total charges are correct, while others will require a signature.

Where is Samsung Pay accepted?

Thanks to Magnetic Secure Transmission (see below for more information), Samsung pay is accepted almost anywhere you tap or swipe your credit card.

Can I use Samsung Pay at an ATM?

Samsung Pay will not work at ATMs (Automated Teller Machines). In addition to ATMs, Samsung Pay will not work with card readers where it is necessary to insert your card into the reader. These types of card readers are commonly found at gas stations (pump stations), bus/train stations, and vending machines.

How many payment cards can I add in Samsung Pay?

A total of 10 payment cards can be added to Samsung Pay. These include credit cards, debit cards, and private-label credit cards (store credit cards).

Can I use the same debit card with more than one device using Samsung Pay?

There are no restrictions on adding the same debit card to multiple devices. For example, if you and your spouse share a debit card, you can add the card to both devices.

What should I do if my device is lost or stolen?

Your payment information is not accessible without your fingerprint or Samsung Pay PIN. For added security, the Samsung Find My Mobile service can remotely lock or erase your payment cards in Samsung Pay. Alternatively, you can choose to erase your entire device and /or removable storage.

When you lock Samsung pay using Find My Mobile, all payments will be disabled on the device. For additional security, Samsung Pay will request the credit union to suspend any transactions made from the device. If you locate your device, you can quickly unlock your cards by authenticating your identity by scanning your fingerprint or entering your Samsung Pay PIN.

Note: If you notice any suspicious activity with your account or if you are unable to lock Samsung Pay, please contact us immediately.

What is tokenization?

Tokenization is method of protecting payment card information by substituting the card’s number with a unique alphanumeric identifier, generated using proprietary algorithms. The unique identifier, or token, is then used for sending the transaction to the card’s payment network, where it is decrypted and the transaction authorize. The actual card number is stored in a secure vault and does not reside on the merchant’s or Samsung’s systems.

Tokenization is being used to reduce security risks inherent in the collection and transfer of highly sensitive data between merchants and the card’s payment network. Tokenized data is not mathematically reversible and is useless unless you have original key used to create the token, limiting the chance of your payment information being stolen or compromised. The transaction is seamless and requires no changes on the part of the merchant or consumer.

What is MST (Magnetic Secure Transmission)?

Magnetic Secure Transmission (MST) is a technology that emits a magnetic signal that mimics the magnetic strip on a traditional payment cards. MST sends a magnetic signal from your device to the payment terminal’s card reader (to emulate swiping a physical card without having to upgrade the terminal’s software or hardware). MST technology is accepted at nearly all payment terminals with a card reader. Some payment terminals may require software updates.

Simply select a card from Samsung Pay, and transmit the payment information by mobbing your device within an inch of the payment terminal. Your transaction and payment information will be kept private and secure with the use of tokenization. MST is more secure than using a traditional payment card and is as secure as paying with Near Field Communication (NFC).

Where can I find more information about Samsung Pay?

More information on Samsung Pay is available at http://www.samsung.com/us/samsung-pay/.


©2016 Samsung Electronics America, Inc. Samsung, Samsung Pay, Samsung Galaxy, Samsung Knox, Galaxy S, Samsung Galaxy S6, S6 active, S6 edge, S6 edge+, and Note5 are trademarks or registered trademarks of Samsung Electronics Co., Ltd. Use only in accordance with law. Other company and product names mentioned may be trademarks of their respective owners. Screen images are simulated; actual appearance may vary. Contact your bank or financial institution to verify that it is a Samsung Pay participant. Samsung Pay is available on select Samsung devices.