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Your feedback matters

HawaiiUSA is constantly looking for ways to enhance the quality of the services we provide. As a part of our ongoing commitment to provide you with the best experience possible, we want to hear from you!

At HawaiiUSA, we constantly strive to provide the best service possible. As part of our ongoing commitment to improve the member experience, we want to hear from you.

We developed short, intuitive surveys that will give you the opportunity to express yourself. We wanted to let you know that you may receive a survey from us via email, starting in September. Surveys will be sent by our partner, Satmetrix Systems, Inc, on our behalf, and will only take a few minutes to complete. Your thoughts matter, your feelings matter, so share your voice! We look forward to receiving your responses.

 

Surveys aren't the only way to share your feedback, you can also share your thoughts with us:

 

Why are you sending these surveys?

HawaiiUSA exists for our members. We continually research ways to enhance our service and offerings to ensure that we deliver the highest quality experience for our members. 

How often will I receive these surveys?

Members may be asked to complete anywhere from one to three of these types of surveys per year, but never more than once every four months. Members may receive other types of HawaiiUSA surveys that are not sent by Satmetrix.

How will this feedback be used?

These surveys provide us with valuable information, which helps us identify areas where we can better serve you. Our goal is to make your experience with us an even better one.

Is my information secure?

We want to assure you that security is one of the top priorities here at HawaiiUSA. You will never be asked to provide any personal or account information in our surveys.