Member Solution Center Phone Menu Options Home Access Get In Touch Contact Us Member Solution Center Phone Menu Options Pages within Get In Touch Contact UsBranch/ATM LocationsSchedule an Appointment Print A A A How can we help you today? Our phone hours are: Monday - Friday: 8:00 am - 6:00 pm HST Saturday: 9:00 am - 1:00 pm HST During business hours, press: 1 Telephone Banking Automated Service Transfer funds between HawaiiUSA accounts, get balance inquiries, or obtain account info from a touchtone phone 2 Loans Make a payment, skip a payment, pending/existing inquiries, apply, etc. 3 Online and Mobile Banking Enrollment, troubleshooting, Bill Pay, Mobile Deposit 4 Account Inquiry & Transfers Check your balance, inquire if a check or transaction cleared, transfer funds, file a dispute, update your contact information 5 Cards (Credit, Debit, or ATM) Activate your card, report lost/stolen card, card disputes, and travel notifications 6 Membership and New Account Information Open a new account, inquire about an existing account application, member eligibility and benefits 7 MemberPass Secure ID Use our free MemberPass smartphone app to protect and verify your identity securely over the phone or online. 0 Reach an Operator After business hours, press: 1 Telephone Banking Transfer funds between HawaiiUSA accounts, get balance inquiries, or obtain account info from a touchtone phone 2 ATM/Debit Cards Activate your card, report lost/stolen card 3 VISA Cards Activate your card, report lost/stolen card 4 VISA Disputes File a VISA dispute 5 Account Information and Updates Check your balance, inquire about checks or transaction, transfer funds, file debit card disputes, update your contact information, etc. 0 Leave a Voicemail You may also: Visit a Branch Email Us