Our Culture Benefits Awards What to Expect FAQs

 

Find your right path here

Our Culture

HawaiiUSA’s culture is a direct reflection of the personalized service we provide to our members and the respect and professionalism we exhibit to each other. Our Core Values were carefully designed by our staff to reflect the culture we strive to live and perpetuate each day.

Service

We create a positive impression/outcome during each interaction. We build strong member confidence and satisfaction. Our members and employees find value in their interactions with us.

Integrity

Our word is trusted: What we say is what we do. We are respectful and honest in all business and interpersonal dealings. We take a broader view, making decisions based on what’s best for members, the organization and our teammates.

Unity

Every day, we live our organization’s vision of helping our members make their financial dreams come true, as well as our culture of assisting one another. We support and work with others until the goal is achieved. We collaborate to resolve conflicts in a manner that benefits everyone.

Achievement

We continuously seek opportunities to enhance our skills and knowledge within the profession. We are responsible and our results are tied to personal accountability. Our resiliency allows us to overcome challenges and adapt to change.

Industry-leading Employee Benefits

At HawaiiUSA, being able to serve our members and communities all starts with you. Without you, we wouldn’t be able to deliver the kind of service and experiences that our members have come to expect. We wouldn’t be able to live our Ke Ala Pono—"right path.” That’s why we’re committed to providing all our employees and their families a comprehensive benefits package including:

Annual Incentive Plan (AIP): Employees may receive a discretionary annual bonus through our AIP.

Dental: One plan offers the freedom to visit any dentist, while another uses in-network providers who can offer considerable cost savings to you based on contracted fees with the company.

Keys of Excellence (KOE): This program recognizes outstanding employees who have exhibited the highest level of commitment to our core values in their interactions with members, colleagues and the community at large.

Life: Life and Accidental, Death & Dismemberment (AD&D) insurance benefits provide financial security to your family members. Basic life insurance coverage is offered at one times your base annual earnings to a maximum of $250,000 with a minimum coverage of $50,000. Employees also may purchase coverage for eligible dependents at group rates.

Medical: Employees may choose from multiple plans offering comprehensive coverage with an emphasis on disease prevention. The plans differ in cost and operation. Emergency coverage is available at anytime, anywhere in the world.

“Pay it Forward”: Employees receive a gift card during the holidays for their families, as well as cash to “pay it forward” to another person or organization of their choice.

Retirement 401(k) Plan: Our retirement plan is designed to help you achieve your financial goals with built-in tax advantages and contributions from the company, subject to IRS limitations.

Vision: Our vision plans provide coverage on eye exams, frames, lenses or contact lenses for you and your eligible dependents.

Wellness: Our medical plans provide professional counseling to help employees assess their lifestyle, health habits and health risks and then design a plan to encourage healthy behavior.

Years of Service Awards: Our dedicated employees are rewarded and recognized annually when reaching certain years of service milestones (1, 3, 5, 7, 10, 15, etc).

 

Other Benefits:

  • Bereavement Leave
  • Bus & Parking Subsidies  
  • Discounts on Credit Union products and services, e.g., loans, safe deposit boxes, etc.
  • Employee Assistance Program (EAP)
  • Flexible Spending Accounts (FSA)
  • Long-term Disability Insurance
  • On-site Flu Shots
  • Paid Time Off (PTO)
  • Premium Medical Waiver Incentive
  • Temporary Military Training Reimbursement*
  • Tuition Assistance
  • $30/month Wellness Benefit

*Employee reimbursed for difference between regular and military pay (if less) up to 3 weeks.

Awards

Interested in applying? Here's what to expect.

Applying at HawaiiUSA FCU

You may submit an application for an available job through our online application system. Our recruiter will review qualifications and experience to determine fit into the position and the company culture. If you are a possible match, the recruiter will contact you to arrange an initial interview.

Interviewing

Job applicants may go through multiple interviews with our recruiter and hiring managers. During this part of the process, we will assess your technical skills and proficiency. Potential Call Center Agents and Service Specialists (Tellers) are asked to take a skills assessment. We also will assess how well you fit into the HawaiiUSA culture.

The Next Step

Following the interview process, our recruiter will contact you to further discuss your opportunities with HawaiiUSA.

FAQ

How do I submit a résumé?

Submit your résumé and profile by creating an account in our online application, which can be accessed here.

Who reviews my application?

Our recruiter will review your information and assess your qualifications and experience.

Will I receive a response when I submit my application?

Yes, you will receive an e-mail confirmation that your application has been received.

Will someone personally contact me?

You will most likely receive a personal response if your skills and background closely match the position for which you applied. If you are not contacted, we encourage you to continue visiting our site to search for career opportunities.

What types of entry-level positions are available?

Certain departments will hire entry-level employees based on skill and education. Typically, individuals with limited work experience start as Tellers or Call Center Agents.

Do teller positions require experience?

Teller experience may be helpful, but is not required. A solid cash-handling background, sales,  and customer service experience are valuable.

Does the company provide individual training?

HawaiiUSA FCU offers continuous training to all employees.

Where are you located?

We have 14 branches, which can be found here.

May I apply for multiple positions?

You may apply for any number of positions for which you feel qualified.